Book Your Mountain Bike Suspension Service
Book a Suspension Service
View service prices and book a date through our Timely calendar. Then complete the service form and courier or drop off your suspension. We’ll inspect it, confirm any additional work with you and keep you updated until it’s ready.
01 Step 1
View Prices & Book a Service
Open our Timely booking calendar to view service prices and select the work you need. Then choose an available booking date. We usually complete servicing within 24 hours either side of your booked date, depending on workload and parts availability.
Sending by courier? If possible, please have your suspension arrive before your booked date so everything is ready for your service.
02 Step 2
Fill Out the Service Form
This form gives us a better understanding of your suspension setup, servicing requirements and riding preferences. Please provide as much information as possible so we can deliver the best service and tuning for your needs.
Complete Your Service Form
For the easiest experience, open the form full-screen, especially if you are using a phone.
Open Service Form Full Screen ↗The form opens in a new tab. After submitting, return to this tab and continue below.
Already submitted? Continue to Step 3 →
03 Step 3
Courier or Drop Off Your Suspension
Choose whichever option works best for you. We accept suspension sent by courier or dropped off at our Queenstown workshop.
04 Step 4
Inspection and Service Approval
Once your suspension has been inspected, we'll check for any worn parts or additional work required.
Additional Parts Allowance
When completing your service form, you can choose how much you'd like to authorise for additional replacement parts.
If replacement parts are required within your selected allowance, we can proceed without interrupting your service. You'll only be charged for parts actually needed.
If the cost exceeds your allowance, or additional specialist repairs are required, we'll contact you for approval before proceeding.
This helps us complete your service efficiently while keeping you in control of additional costs.
Service Workmanship Warranty
All CJSUSPENSION service work is covered by a 6-month workmanship warranty from the invoice date.
The warranty covers workmanship related to the service performed. It does not cover normal wear and tear, crash damage, misuse, lack of maintenance or unrelated parts failure.
If you have any concerns after your service, please contact us before disassembling the suspension so we can assess the issue correctly.
05 Step 5
Billing
Your invoice will be emailed once the job is completed. Payment is required by bank transfer, along with a screenshot confirming the transfer.
06 Step 6
Return Shipping or Collection
Completed jobs will be returned to the shipping address listed on your account unless you advise us otherwise.
We offer competitive return shipping rates. We primarily use NZ Couriers and Post Haste. Post Haste is commonly used for fork boxes heading to the North Island on a 2-day service.
We use GoSweetSpot for courier bookings, so tracking details will automatically be emailed once your shipment has been processed.
If you require urgent return shipping, please let us know when booking your service.