Privacy policy

1. Who we are

This Privacy Policy explains how CJSuspension Limited collects, uses, stores and discloses personal information when you use cjsuspension.co.nz, place an order, book a service, contact us, submit a form, visit our workshop or otherwise deal with us.

CJSuspension Limited is responsible for the personal information covered by this policy.

Contact details:

CJSuspension Limited

Unit 5, 183 Glenda Drive

Frankton, Queenstown 9300

New Zealand

Email: cjsuspension@gmail.com

Phone: +64 27 239 3072

2. Information we may collect

Depending on how you interact with us, we may collect:

• your name, email address, phone number, billing address and delivery address

• account, order, invoice, booking and payment-related information

• product, bike, fork, shock, dropper, setup, fitment, spring-rate and tuning information

• service history, photographs, videos, serial numbers and technical notes

• communications with us, including email, messages, forms and support requests

• marketing preferences and newsletter subscription information

• reviews, survey responses and feedback

• device, browser, IP address, cookie, analytics and website usage information

• fraud prevention, security and transaction verification information

• any other information you choose to provide.

We generally do not receive your full payment card number. Payments are processed by Shopify Payments or another payment provider, subject to that provider’s privacy and security practices.

3. How we collect information

We may collect personal information:

• directly from you

• through our website, online store, service forms and booking systems

• when you contact us by email, phone, social media or other messaging services

• when another person places an order or booking on your behalf

• from payment, fraud prevention, delivery, marketing and technology providers

• automatically through cookies, analytics and similar technologies

• from publicly available sources where lawful and reasonably necessary.

Where information is required to process an order, deliver a product, perform a service, verify a transaction or meet a legal requirement, we may not be able to provide the requested product or service if you do not provide it.

4. Why we use personal information

We may use personal information to:

• process and fulfil orders

• provide quotes, invoices, bookings, suspension servicing, repairs and tuning

• confirm compatibility, setup and product selection

• communicate about orders, service work, delivery, support, warranties and returns

• arrange shipping, tracking and workshop collection

• process payments, refunds and fraud checks

• maintain customer and service records

• improve our products, services, website and customer experience

• personalise website content and measure website performance

• send marketing where you have consented or where otherwise permitted by law

• protect our systems, customers, staff, property and legal rights

• comply with tax, accounting, regulatory, legal and dispute-resolution obligations

• enforce our terms and policies

• carry out any other purpose you authorise.

5. Sharing personal information

We may share personal information where reasonably necessary with:

• Shopify and ecommerce service providers

• payment processors and fraud-prevention providers

• booking, form, customer-management and workshop software providers

• couriers, postal operators, freight providers and tracking platforms, including GoSweetSpot

• manufacturers, distributors and suppliers where needed for fitment, technical support, warranty assessment or special orders

• email, marketing, analytics, advertising, website hosting, cloud storage and IT providers

• accountants, insurers, professional advisers, debt recovery providers and legal representatives

• government agencies, regulators, law enforcement or courts where required or permitted by law

• a purchaser or successor if CJSuspension is sold, restructured or transferred.

We do not sell personal information to third parties.

Service providers may use personal information only for their own lawful purposes or to provide services to us, subject to their terms, privacy policies and applicable law.

6. Shopify and payments

Our online store is hosted by Shopify. Shopify processes information needed to operate the store, provide checkout, prevent fraud, process transactions and support ecommerce services.

Payment providers process payment information under their own terms and privacy policies. CJSuspension does not control every aspect of a payment provider’s systems.

7. Information stored or processed outside New Zealand

Some service providers may store or process information outside New Zealand.

Where the Privacy Act 2020 requires it, we will take reasonable steps to ensure that overseas disclosures have appropriate privacy safeguards, or that another lawful basis applies.

Cloud providers may hold information on our behalf. CJSuspension remains responsible for personal information as required by applicable law.

8. Cookies and analytics

Our website and service providers may use cookies, pixels, local storage and similar technologies to:

• keep the website and cart functioning

• remember preferences and sessions

• understand website use and performance

• prevent fraud and improve security

• measure advertising and marketing effectiveness

• provide relevant content and advertising where permitted.

You can control cookies through your browser and available consent settings. Blocking some cookies may affect website functions, checkout or saved preferences.

Because cookie names and providers can change, this policy describes the categories of cookies rather than listing every individual cookie.

9. Marketing

We may send product news, service updates, offers and other marketing where you have consented or where permitted by law.

You can unsubscribe using the link in a marketing email or by contacting cjsuspension@gmail.com.

Unsubscribing from marketing does not prevent us from sending necessary order, booking, service, payment, safety or account communications.

10. Security

We use reasonable administrative, technical and physical safeguards appropriate to the information we hold.

No internet transmission, storage system or security measure is completely secure. You are responsible for keeping account credentials confidential and for contacting us promptly if you believe your account or information has been compromised.

11. Retention

We retain personal information only for as long as reasonably required for the purposes for which it was collected, including providing services, keeping service and warranty records, meeting tax and accounting obligations, resolving disputes, preventing fraud and complying with law.

Information that is no longer reasonably required will be securely deleted, destroyed or anonymised where practicable, subject to backup and legal retention requirements.

12. Access and correction

You may ask for access to personal information CJSuspension holds about you and request correction if you believe it is inaccurate.

We may need to verify your identity before responding. We may refuse or limit a request only where permitted by law.

Contact cjsuspension@gmail.com with the subject line “Privacy request”.

13. Privacy breaches

If a privacy breach occurs, we will assess and respond to it in accordance with the Privacy Act 2020.

Where a breach is likely to cause serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as required by law.

14. Third-party websites

Our website may link to third-party websites, services or social media platforms. CJSuspension is not responsible for the privacy, security or content practices of third parties. Review their policies before providing personal information.

15. Children

Our website and services are not directed specifically at children. If you provide personal information about another person, including a minor, you confirm that you are authorised to do so.

16. International customers

Customers outside New Zealand may have additional privacy rights under the laws that apply to them. We will comply with applicable obligations where required.

If CJSuspension begins actively targeting customers in a jurisdiction with additional requirements, this policy may be updated and additional notices may apply.

17. Changes to this policy

We may update this policy to reflect changes to our practices, providers or legal obligations. The updated version will be posted on our website with a revised date.

18. Privacy complaints and contact

Privacy Officer