Nationwide suspension servicing
Send Suspension by Courier
Send your mountain bike fork, rear shock or dropper post to the CJSuspension Queenstown workshop from anywhere in New Zealand.
Easy Nationwide Suspension Servicing
You do not need to live in Queenstown to use the CJSuspension workshop. Mountain bike forks, rear shocks and compatible dropper posts can be securely packaged and sent by tracked courier from anywhere in New Zealand.
Complete the online service booking before sending your suspension. This gives the workshop your contact information, service requirements and return-delivery details before the parcel arrives.
Simple courier process
How to Send Your Suspension
- Choose the required suspension service.
- Complete the CJSuspension online booking form.
- Remove the suspension component from the bike where practical.
- Clean off heavy dirt and mud.
- Package the component securely using the instructions below.
- Use the current workshop address shown in your booking confirmation.
- Send the parcel using a tracked courier service.
- Retain the tracking number until delivery is confirmed.
- CJSuspension will inspect and service the suspension.
- Payment and return delivery will be arranged when the work is complete.
Important first step
Book the Service Before Sending
Complete the online suspension-service booking before arranging the courier.
The booking form provides the workshop with your name, phone number, email address, return-delivery details, suspension information and requested service.
Include a clear description of any performance problems, damage, noises, leaks or previous repair work.
Do not rely on a handwritten note as the only record of the service requirements.
Check before dispatch
Use the Current Workshop Address
Use the current CJSuspension workshop delivery address shown in your booking confirmation or on the Queenstown Workshop Information page.
Do not use an address saved from an old invoice, previous booking or earlier website page without checking that it is still current.
Enter your own name and booking details clearly so the parcel can be matched to the correct customer when it arrives.
Before packaging
Remove the Suspension From the Bike
Forks, rear shocks and dropper posts should normally be removed from the bike before being sent.
If you are not confident removing the component correctly, ask a local bicycle workshop to remove it. Incorrect removal can damage threads, shafts, brake hoses, cables, mounting hardware or frame components.
Do not send the complete bike unless this has been arranged with CJSuspension in advance.
Protect the parcel and workshop
Clean Off Heavy Dirt and Mud
Remove heavy mud, loose dirt and excessive grease before packaging the suspension.
The component does not need to be polished or completely degreased. Avoid directing high-pressure water into seals, adjusters or openings.
Allow the suspension to dry before wrapping it so moisture is not trapped inside the packaging.
Fork packaging
How to Package a Suspension Fork
- Protect both stanchions with clean soft wrapping.
- Cover the steerer tube so it cannot pierce the box.
- Protect the crown, lower legs, axle interface and adjusters.
- Remove loose axle components where practical and package them separately.
- Do not place adhesive tape directly onto the stanchion coating.
- Use enough padding to prevent the fork from contacting the sides of the box.
- Fill empty space so the fork cannot move during transport.
- Use a strong box suitable for the fork’s length and weight.
Rear-shock packaging
How to Package a Rear Shock
- Protect the damper shaft, air sleeve, reservoir and adjusters.
- Wrap the shock so metal parts cannot contact the box directly.
- Remove loose mounting hardware only when it can be identified and stored safely.
- Include the current coil spring when it is required for setup or diagnosis.
- Keep reducers, spacers and mounting parts together in a labelled bag.
- Do not use the adjusters or reservoir as supporting points inside the parcel.
- Fill empty space so the shock cannot move or strike another component.
Dropper-post packaging
How to Package a Dropper Post
- Remove the saddle where practical.
- Protect the sliding upper tube and seal head.
- Protect the actuator and cable attachment at the base of the post.
- Include any loose actuator components required for testing.
- Do not clamp, grip or wrap abrasive material directly around the sliding tube.
- Use a box long enough that the post cannot push through either end.
- Fill empty space so the post cannot move during transport.
Sending more than one item
Packaging Multiple Components
A fork, rear shock and dropper post can be sent together when each component is individually protected.
Do not allow metal parts, stanchions, shafts, springs or adjusters to contact each other inside the box.
Use internal dividers or separate wrapped sections and fill all empty space so the components cannot move during handling.
Make sure every item is included in the online booking.
Avoid unnecessary parts
Do Not Include Unrelated Components
Only include the suspension component and parts required for servicing, setup or diagnosis.
Do not include tools, pumps, complete wheels, brake callipers, handlebars, stems, saddles or unrelated bike parts unless specifically requested.
Loose small parts should be placed in a sealed and labelled bag so they cannot be lost inside the packaging.
Tracked delivery recommended
Choose a Suitable Courier Service
Use a tracked courier service that accepts the parcel dimensions and weight.
Check that the delivery address is entered correctly and that the parcel is securely closed before collection or drop-off.
Keep the tracking number and courier receipt. CJSuspension cannot track an inbound parcel without the courier information.
Consider adding appropriate carrier cover for higher-value suspension components.
Workshop processing
What Happens After the Parcel Arrives
The parcel is matched to the online booking and the suspension enters the workshop process.
The component is inspected before servicing. If significant additional damage, replacement parts or a different service level is required, CJSuspension will contact you before major additional work proceeds.
The target workshop turnaround is normally 24–48 hours after arrival, although parts availability and specialist repairs can extend the job.
Returning your suspension
Payment and Return Delivery
When the workshop work is complete, payment and return-delivery arrangements will be confirmed.
The suspension is packaged for return and sent to the delivery address provided in the booking information.
Check that your return address, phone number and email address are correct. Tracking information will be provided through the applicable shipping system when available.
Courier service information
Frequently Asked Questions
Common questions about packaging, booking, freight, turnaround times and return delivery.
Do I need to book before sending the parcel?
Yes. Complete the online service booking first so the workshop has your contact details, suspension information, requested work and return address.
Where do I send the suspension?
Use the current CJSuspension Queenstown workshop address shown in your booking confirmation or on the workshop-information page. Check the address before every shipment.
Which courier should I use?
Use a reliable tracked courier service that accepts the parcel size and weight. Keep the tracking number until delivery has been confirmed.
Can I send the complete bike?
Do not send a complete bike unless this has been arranged with CJSuspension in advance. Suspension components should normally be removed and sent individually.
Can I reuse an old suspension box?
Yes, provided the box remains strong, closes securely and is large enough for suitable internal padding. Remove or cover old shipping labels.
Should I include shock mounting hardware?
Include mounting hardware when it needs inspection, replacement or is required to identify the correct fit. Keep all small components together in a labelled bag.
Should I send the coil spring with the rear shock?
Include the spring when spring-rate assessment, setup, clearance checking or complete shock testing is required. Protect the spring so it cannot damage the shock during transport.
What happens if the parcel is damaged in transit?
Transit damage should be raised with the courier using the tracking record and packaging evidence. Photograph the parcel before dispatch and retain the courier receipt.
Is return freight included in the service price?
Return freight is separate unless a specific service or promotion states otherwise. The return-delivery cost is confirmed with the completed workshop invoice.
How long will the service take after delivery?
The target workshop turnaround is normally 24–48 hours after arrival. Parts availability, additional damage and specialist repairs may extend the job.
Ready to send your suspension?
Book the Service Before Dispatch
Complete the online booking, package the suspension securely and send it to the current CJSuspension Queenstown workshop address.