Fox Fork Servicing | Queenstown | NZ-Wide
Fox 38 Fork Service New Zealand
Professional Fox 38 servicing, repairs, custom tuning and performance upgrades from our Queenstown suspension workshop. Drop your fork off locally, or use one of the courier links on our booking page to arrange tracked shipping directly to our Queenstown workshop.
Specialist Suspension Workshop
Fork servicing, repairs, tuning and upgrades completed in-house.
Fast Turnaround
Most suspension service work is completed within 24 to 48 hours where possible.
Six-Month Workmanship Warranty
CJSUSPENSION service workmanship is covered for six months.
NZ-Wide Service
Send your Fox 38 to our Queenstown workshop from anywhere in New Zealand.
Fox 38 Servicing
We service current and earlier Fox 38 forks. Each fork is fully inspected during servicing, and we’ll contact you before carrying out any additional repairs or replacement work unless an additional-work allowance has been selected on the booking form.
25hr Fox 38 Service
A lower leg and foam ring service to refresh lubrication between larger service intervals.
- Lower legs removed and cleaned
- Fork inspected for wear or damage
- Dust wipers cleaned and inspected
- Foam rings replaced
- Lower legs fitted onto the stanchions and lubrication oil renewed
- Foot studs torqued to factory specification
- Function checked
A quick maintenance service to keep the fork running smoothly between larger service intervals.
Book 25hr Service
50hr Fox 38 Service
A mid-interval lower leg service to replace the dust wipers, refresh lubrication and keep the fork running smoothly between complete services.
- Lower legs removed and cleaned
- Fork inspected for wear or damage
- Dust wipers replaced
- Foam rings replaced
- Sag O-ring replaced
- Lower leg bushings checked for wear and play
- Lower legs fitted onto the stanchions and lubrication oil renewed
- Foot studs torqued to factory specification
- Function checked
A mid-interval service to renew the main lower leg wear components before the complete 100hr service.
Book 50hr Service
100hr Fox 38 Service
A complete service covering the spring, damper and lower leg assemblies.
- Fork settings recorded
- Fork completely dismantled
- Fork inspected for wear or damage
- Lower leg bushings checked for wear and excessive play. If excessive wear or play is found, new bushings may be required
- Lower leg bushings sized and aligned to the upper crown steerer unit
- Air or coil spring fully serviced
- Damper fully serviced and vacuum-bled with new damper oil
- Damper seals, air seals, dust wipers, foam rings and sag O-ring replaced
- Grease and assembly lubrication renewed
- Lower legs fitted onto the stanchions and lubrication oil renewed
- Fork reassembled to factory torque specifications
- Settings returned to the original or recommended starting point
- Function checked
Our most comprehensive fork service, covering the spring, damper, lower legs and bushing alignment.
Book 100hr Service
Fox 38 Repairs & Custom Tuning
Compatible Fox 38 forks can also receive damper servicing, stanchion scratch repair, lower leg bushing replacement, custom damper tuning, air volume setup and complete-bike removal or refitting.
Fox 38 Damper Service
Fox 38 damper servicing for removable drop-in cartridges that are poorly performing through compression, rebound or lockout control. Worn or failed seals, damaged bladders or worn internal parts can cause these issues.
- Damper removed and inspected
- Damper stripped and cleaned
- Service seals and wear items replaced as required
- Fresh damper oil added
- Damper rebuilt and torqued to specification
- Damper vacuum-bled if possible
- Adjuster function checked
If the complete damper cartridge can be removed as one unit, it can be sent separately for servicing and custom tuning can be added at the same time. If not, damper servicing must be completed as part of a 100hr fork service.
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Fox 38 Fork Scratch Repair
Fox 38 stanchion scratch repair for suitable damage to improve the sealing surface and reduce further seal damage.
- Damage assessed before repair
- Damaged area cleaned and prepared
- Scratch filled with epoxy
- Repair left to cure for 24 hours
- Once cured, epoxy smoothed and finished
- Stanchion sealing surface checked before use
General wear is usually not suitable for this repair, as the epoxy needs a defined scratch to bond to. We’ll assess the damage first and advise whether repair or stanchion replacement is the best option.
Book Scratch Repair
Fox 38 Lower Leg Bushing Replacement
Fox 38 Lower leg bushing replacement addresses excessive bushing play that can be felt while riding. If the stanchions require replacement, the lower leg bushings will also need to be replaced.
- Lower legs and upper assembly inspected
- Existing bushings removed
- New bushings installed
- Bushings sized to suit the upper assembly
- Bushing alignment checked
- Fork checked after assembly
The complete upper assembly, lower legs and axle are required so the new bushings can be correctly sized and aligned.
Book Bushing Replacement
Fox 38 Steerer Tube Replacement
Fox 38 steerer tube replacement for forks where the existing steerer is too short. Bent or loose steerers require an in-house CSU assessment first.
- Fork inspected for damage before work begins
- Existing steerer removed
- Steerer bore cleaned and prepared
- Special retaining compound applied
- New steerer pressed into place
- Installation checked after assembly
- Steerer supplied uncut for final fitment
If you plan to send only the CSU for steerer replacement, please note that we also require the lower legs and axle. This allows us to check lower leg bushing alignment before and after assembly to make sure everything is correctly aligned.
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Fox 38 CSU De-Creak
Fox 38 crown steerer units can develop creaking over time. We offer a service to eliminate the creak.
- Fork inspected for damage before work begins
- CSU inspected before work begins
- Lower leg bushing alignment checked before disassembly
- Crown steerer unit disassembled
- Surfaces cleaned and prepared
- Special retaining compound applied
- Professionally pressed back together
- Installation checked after assembly
- Lower leg bushing alignment checked after assembly
If you plan to send only the CSU for de-creak service, please note that we also require the lower legs and axle. This allows us to check lower leg bushing alignment before and after assembly to make sure everything is correctly aligned.
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Fox 38 Custom Damper Tuning
Removable drop-in Fox 38 damper cartridges can be custom tuned to suit rider weight, riding style, terrain and the level of support or comfort required.
- Customer setup and riding information reviewed
- Compression and rebound assessed
- Valving tuned to suit the rider and bike
- Damper fully serviced
- Baseline settings supplied
Custom tuning is only available where the complete damper cartridge can be removed from the fork as one unit. If this is not possible, a complete upgraded damper provides a better platform for future tuning.
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Fox 38 Air Volume Spacer Setup
Adjust your Fox 38 air spring with volume spacers to change the spring progression and bottom-out support to better suit the rider and terrain.
- Rider weight, bike and riding style reviewed
- Current air spring setup checked
- Existing volume spacer configuration checked
- Volume spacers added or removed as required
- Air spring reassembled
- Air pressure and setup adjusted
- Fork function checked
- Baseline settings supplied
Air volume spacers can be installed as part of a 25hr, 50hr or 100hr fork service at no additional installation charge. If no fork service is booked, a $30 installation fee applies, plus the cost of the volume spacers.
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Fox 38 Removal & Installation From MTB
Removal and refitting of the Fox 38 when a complete clean bike is delivered to the workshop.
- Suspension component removed from the bike
- Suspension component refitted after workshop service
- Basic installation checks completed
Complete bikes must arrive reasonably clean and ready to work on.
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Fox 38 Performance Upgrades
Performance upgrades are available for compatible Fox 38 generations. Exact fitment depends on the fork year, air spring and damper fitted.
Fox 38 Smashpot V2 Coil Conversion
Convert your Fox 38 air spring to coil for increased sensitivity, traction and consistency, with hydraulic bottom-out control.
- Fork compatibility confirmed
- Rider weight and riding style reviewed using the Vorsprung Calculator
- Correct Smashpot spring rate selected
- Smashpot V2 installed
- Hydraulic bottom-out setup completed
- Fork reassembled and function checked
- Baseline setup supplied
Upgrade installation is included with a 100hr fork service. If added to a 50hr fork service, an additional $80 installation fee applies.
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Fox 38 Luftkappe Air Spring Upgrade
Upgrade your Fox 38 air spring with a Vorsprung Luftkappe for improved small-bump sensitivity and a smoother, more controlled spring feel.
- Correct Luftkappe fitment confirmed
- Air spring removed
- Luftkappe installed
- Air spring reassembled
- Air pressure and setup adjusted
- Fork reassembled and function checked
- Baseline settings supplied
Upgrade installation is included with a 100hr fork service. If added to a 50hr fork service, an additional $80 installation fee applies.
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Fox 38 Secus Air Spring Upgrade
The Secus modifies your Fox 38 air spring system to improve initial sensitivity, mid-stroke behaviour and usable travel.
- Correct Secus fitment confirmed
- Secus installed
- Air pressure and setup adjusted
- Fork reassembled and function checked
- Baseline settings supplied
Upgrade installation is included with a 100hr fork service. If added to a 50hr fork service, an additional $80 installation fee applies.
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Fox 38 Fluid Focus Damper Upgrade
Upgrade your Fox 38 damper with a Fluid Focus piston kit to improve damping control and tune the fork to better suit the rider, bike and terrain.
- Correct Fluid Focus fitment confirmed
- Rider weight, bike and riding style reviewed
- Damper removed and inspected
- Damper stripped and cleaned
- Fluid Focus piston kit installed
- Damper fully serviced with fresh oil and seals as required
- Damper vacuum-bled if possible
- Damper rebuilt and function checked
- Baseline settings supplied
Fluid Focus installation can be added to a fork damper service or included as part of a 100hr fork service.
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Fox 38 Air Shaft Travel Change
Change your Fox 38 travel by fitting the correct air shaft.
- Correct air shaft sourced for the required travel
- New air shaft prepared with fresh grease and lubrication
- New air shaft installed
- Lower legs refitted and torqued to factory specifications
- Air pressure reset
- Function checked
Air shaft travel changes must be added to a fork service. Add $50 installation with a 25hr or 50hr service. Installation is included with a 100hr service. The new air shaft cost is additional.
Book Travel Change
Fox 38 Damper Upgrade
Upgrade your Fox 38 with a complete replacement damper to improve performance and provide a better platform for setup and future tuning.
- Suitable OEM or aftermarket damper selected
- Existing damper removed
- Damper service and custom tune completed if selected
- New damper installed and torqued to factory specifications
- Function checked
- Baseline settings supplied
A complete damper upgrade is recommended when the original damper is not suitable for standalone custom tuning.
Book Damper Upgrade
Not sure what fits your Fox 38?
Send us the fork model year and serial details if you are unsure. We confirm exact fitment before installation.
Send Your Fox 38 From Anywhere in New Zealand
Book online, complete the service form and courier your fork to our Queenstown workshop. Local riders can also drop off their suspension or a complete clean bike.
Fox 38 Service FAQs
Do you service all Fox 38 forks?
We service current and earlier Fox 38 generations where the correct service parts and information are available. Exact requirements depend on the fork year and internal specification.
Can I courier my Fox 38 to CJSUSPENSION?
Yes. Book your service online, complete the service form, then use one of the courier links on our booking page to arrange tracked shipping directly to our Queenstown workshop.
Can you custom tune a Fox 38?
Custom damper tuning is available for compatible Fox 38 damper cartridges. Suitability depends on the damper fitted to the fork.
Can you replace the steerer tube on a Fox 38?
Yes, on compatible crown steerer units. Bent or loose steerers require an in-house assessment before replacement work is approved.
What performance upgrades are available for Fox 38?
Upgrade availability depends on the Fox 38 generation, air spring and damper fitted. We confirm exact fitment before installation.
Ready to Service Your Fox 38?
Book your service online, complete the suspension service form, then either drop your fork into our Queenstown workshop or use one of the courier links on our booking page to arrange tracked shipping directly to us.