RockShox Fork Servicing | Queenstown | NZ-Wide
RockShox BoXXer Fork Service New Zealand
Professional RockShox BoXXer servicing, repairs, custom tuning and performance support from our Queenstown suspension workshop. Drop your fork off locally, or use one of the courier links on our booking page to arrange tracked shipping directly to our Queenstown workshop.
Specialist Suspension Workshop
Fork servicing, repairs, tuning and upgrades completed in-house.
Fast Turnaround
Most suspension service work is completed within 24 to 48 hours where possible.
Six-Month Workmanship Warranty
CJSUSPENSION service workmanship is covered for six months.
NZ-Wide Service
Send your BoXXer to our Queenstown workshop from anywhere in New Zealand.
RockShox BoXXer Servicing
We service current and earlier RockShox BoXXer forks. Each fork is fully inspected during servicing, and we’ll contact you before carrying out any additional repairs or replacement work unless an additional-work allowance has been selected on the booking form.
25hr BoXXer Service
A lower leg and foam ring service to refresh lubrication between larger service intervals.
- Lower legs removed and cleaned
- Fork inspected for wear or damage
- Dust wipers cleaned and inspected
- Foam rings replaced
- Lower legs fitted onto the stanchions and lubrication oil renewed
- Foot studs torqued to factory specification
- Function checked
A quick maintenance service to keep the fork running smoothly between larger service intervals.
Book 25hr Service
50hr BoXXer Service
A mid-interval lower leg service to replace the dust wipers, refresh lubrication and keep the fork running smoothly between complete services.
- Lower legs removed and cleaned
- Fork inspected for wear or damage
- Dust wipers replaced
- Foam rings replaced
- Sag O-ring replaced
- Lower leg bushings checked for wear and play
- Lower legs fitted onto the stanchions and lubrication oil renewed
- Foot studs torqued to factory specification
- Function checked
A mid-interval service to renew the main lower leg wear components before the complete 100hr service.
Book 50hr Service
100hr BoXXer Service
A complete service covering the spring, damper and lower leg assemblies.
- Fork settings recorded
- Fork completely dismantled
- Fork inspected for wear or damage
- Lower leg bushings checked for wear and excessive play. If excessive wear or play is found, new bushings may be required
- Lower leg bushings sized and aligned to the upper crown steerer unit
- Air or coil spring fully serviced
- Damper fully serviced and vacuum-bled with new damper oil
- Damper seals, air seals, dust wipers, foam rings and sag O-ring replaced
- Grease and assembly lubrication renewed
- Lower legs fitted onto the stanchions and lubrication oil renewed
- Fork reassembled to factory torque specifications
- Settings returned to the original or recommended starting point
- Function checked
Our most comprehensive fork service, covering the spring, damper, lower legs and bushing alignment.
Book 100hr Service
BoXXer Repairs & Custom Tuning
Compatible RockShox BoXXer forks can also receive standalone damper servicing, stanchion scratch repair, 35mm lower leg bushing replacement, custom damper tuning and complete-bike removal or refitting. Lower leg bushing replacement is not currently available for 38mm BoXXer forks.
35mm BoXXer Bushing Replacement
Lower leg bushing replacement addresses excessive bushing play that is noticeable while riding. If the stanchions require replacement, the lower leg bushings will also need replacing.
- Lower legs and upper assembly inspected
- Old bushings removed
- New bushings installed
- Bushings sized and checked for correct alignment
35mm BoXXer only. Upper assembly, lower legs and axle are required for correct bushing sizing and alignment. Not currently available for 38mm BoXXer forks.
Book Bushing Service
RockShox BoXXer Damper Service
RockShox BoXXer damper servicing for removable drop-in cartridges that are poorly performing through compression, rebound or lockout control. Worn or failed seals, damaged bladders or worn internal parts can cause these issues.
- Damper removed and inspected
- Damper stripped and cleaned
- Service seals and wear items replaced as required
- Fresh damper oil added
- Damper rebuilt and torqued to specification
- Damper vacuum-bled if possible
- Adjuster function checked
If the complete damper cartridge can be removed as one unit, it can be sent separately for servicing and custom tuning can be added at the same time. If not, damper servicing must be completed as part of a 100hr fork service.
Book Damper Service
RockShox BoXXer Fork Scratch Repair
RockShox BoXXer stanchion scratch repair for suitable damage to improve the sealing surface and reduce further seal damage.
- Damage assessed before repair
- Damaged area cleaned and prepared
- Scratch filled with epoxy
- Repair left to cure for 24 hours
- Once cured, epoxy smoothed and finished
- Stanchion sealing surface checked before use
General wear is usually not suitable for this repair, as the epoxy needs a defined scratch to bond to. We’ll assess the damage first and advise whether repair or stanchion replacement is the best option.
Book Scratch Repair
RockShox BoXXer Custom Damper Tuning
Removable drop-in RockShox BoXXer damper cartridges can be custom tuned to suit rider weight, riding style, terrain and the level of support or comfort required.
- Customer setup and riding information reviewed
- Compression and rebound assessed
- Valving tuned to suit the rider and bike
- Damper fully serviced
- Baseline settings supplied
Custom tuning is only available where the complete damper cartridge can be removed from the fork as one unit. If this is not possible, a complete upgraded damper provides a better platform for future tuning.
Book Custom Tuning
RockShox BoXXer Air Volume Spacer Setup
Adjust your RockShox BoXXer air spring with volume spacers to change the spring progression and bottom-out support to better suit the rider and terrain.
- Rider weight, bike and riding style reviewed
- Current air spring setup checked
- Existing volume spacer configuration checked
- Volume spacers added or removed as required
- Air spring reassembled
- Air pressure and setup adjusted
- Fork function checked
- Baseline settings supplied
Air volume spacers can be installed as part of a 25hr, 50hr or 100hr fork service at no additional installation charge. If no fork service is booked, a $30 installation fee applies, plus the cost of the volume spacers.
Book Volume Spacer Setup
RockShox BoXXer Removal & Installation From MTB
Removal and refitting of the RockShox BoXXer when a complete clean bike is delivered to the workshop.
- Suspension component removed from the bike
- Suspension component refitted after workshop service
- Basic installation checks completed
Complete bikes must arrive reasonably clean and ready to work on.
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RockShox BoXXer Performance Upgrades
Current options include Vorsprung Smashpot V2, Secus and Fluid Focus Charger 3 and Charger 3.1 damper upgrades for compatible BoXXer generations. Fitment differs between 35mm and 38mm chassis generations.
RockShox BoXXer Smashpot V2 Coil Conversion
Convert your RockShox BoXXer air spring to coil for increased sensitivity, traction and consistency, with hydraulic bottom-out control.
- Fork compatibility confirmed
- Rider weight and riding style reviewed using the Vorsprung Calculator
- Correct Smashpot spring rate selected
- Smashpot V2 installed
- Hydraulic bottom-out setup completed
- Fork reassembled and function checked
- Baseline setup supplied
Upgrade installation is included with a 100hr fork service. If added to a 50hr fork service, an additional $80 installation fee applies.
View Smashpot
RockShox BoXXer Secus Air Spring Upgrade
The Secus modifies your RockShox BoXXer air spring system to improve initial sensitivity, mid-stroke behaviour and usable travel.
- Correct Secus fitment confirmed
- Secus installed
- Air pressure and setup adjusted
- Fork reassembled and function checked
- Baseline settings supplied
Upgrade installation is included with a 100hr fork service. If added to a 50hr fork service, an additional $80 installation fee applies.
View Secus
RockShox BoXXer Fluid Focus Damper Upgrade
Upgrade your RockShox BoXXer damper with a Fluid Focus piston kit to improve damping control and tune the fork to better suit the rider, bike and terrain.
- Correct Fluid Focus fitment confirmed
- Rider weight, bike and riding style reviewed
- Damper removed and inspected
- Damper stripped and cleaned
- Fluid Focus piston kit installed
- Damper fully serviced with fresh oil and seals as required
- Damper vacuum-bled if possible
- Damper rebuilt and function checked
- Baseline settings supplied
Fluid Focus installation can be added to a fork damper service or included as part of a 100hr fork service.
View Fluid Focus
RockShox BoXXer Air Shaft Travel Change
Change your RockShox BoXXer travel by fitting the correct air shaft.
- Correct air shaft sourced for the required travel
- New air shaft prepared with fresh grease and lubrication
- New air shaft installed
- Lower legs refitted and torqued to factory specifications
- Air pressure reset
- Function checked
Air shaft travel changes must be added to a fork service. Add $50 installation with a 25hr or 50hr service. Installation is included with a 100hr service. The new air shaft cost is additional.
Book Travel Change
RockShox BoXXer Damper Upgrade
Upgrade your RockShox BoXXer with a complete replacement damper to improve performance and provide a better platform for setup and future tuning.
- Suitable OEM or aftermarket damper selected
- Existing damper removed
- Damper service and custom tune completed if selected
- New damper installed and torqued to factory specifications
- Function checked
- Baseline settings supplied
A complete damper upgrade is recommended when the original damper is not suitable for standalone custom tuning.
Book Damper Upgrade
Not sure what fits your BoXXer?
BoXXer specifications vary significantly between 35mm and 38mm generations. Send us the model year, chassis generation and damper details before purchasing if you are unsure.
Send Your RockShox BoXXer From Anywhere in New Zealand
CJSUSPENSION is based in Queenstown, but you do not need to be local. Book online, complete the service form and courier your fork to our workshop. Local riders can also drop off their suspension or a complete clean bike.
RockShox BoXXer Service FAQs
Do you service all RockShox BoXXer forks?
We service current and earlier BoXXer generations where the correct service parts and information are available. Exact requirements depend on the fork year and internal specification.
Can I courier my BoXXer to CJSUSPENSION?
Yes. Book your service online, complete the service form, then use one of the courier links on our booking page to arrange tracked shipping directly to our Queenstown workshop.
Can you custom tune a RockShox BoXXer?
Custom damper tuning is available for selected BoXXer damper generations. The tune can be configured around rider weight, riding style, terrain and preferred suspension feel.
Can you replace the lower leg bushings on a RockShox BoXXer?
We can replace and size lower leg bushings on 35mm BoXXer forks. Bushing replacement is not currently available for the 38mm BoXXer chassis.
What should I send with my BoXXer?
For dual crown forks, include the upper crown, lower crown and axle with the fork so the complete chassis can be inspected and set up correctly.
What performance upgrades are available for BoXXer?
Depending on model year and internal specification, compatible options can include Smashpot V2 Coil Conversion, Secus Air Spring Upgrade and Fluid Focus Charger 3 or Charger 3.1 High-Flow Piston & Re-Valve Kits. We confirm exact fitment before installation.
Ready to Service Your RockShox BoXXer?
Book your service online, complete the suspension service form, then either drop your fork into our Queenstown workshop or use one of the courier links on our booking page to arrange tracked shipping directly to us.